Contact
Email support@thetoken.dev for anything: questions, billing, refunds, account help, abuse reports and security reports. Write from the email address on your account when your question is about your account, and include request IDs (shown in API errors and in the console’s usage logs) when a request misbehaved.
Response targets
Section titled “Response targets”Business days are Sunday to Thursday, Saudi Arabia time.
| Topic | First reply |
|---|---|
| Service down or wrong charges | Within 1 business day |
| Account and technical questions | Within 2 business days |
| Security reports (how to report) | Acknowledged within 2 business days |
| Refund requests (policy) | Within 5 business days |
Outages and incidents are posted on the status page as they happen; you do not need to email us to report one.
Company
Section titled “Company”ZEROAI Establishment, commercial registration (unified number) 7016675386, Al Khobar, Saudi Arabia.